Privacy Policy.

This Privacy Policy explains how First Fly Logistics ("we", "us", "our") collects, uses and protects personal information when you use our website, firstflylogistics.com (the "Website"). By using the Website, you agree to the practices described here.

1. Who we are

First Fly Logistics, 15/8/1, 12th A Cross Rd, Sampangiram Nagar, Bengaluru – 560027, Karnataka, India. You can reach us at info@firstflylogistics.com or +91 80 4132 1555.

2. Information we collect

Information you give us. When you fill in a form on the Website, we collect the details you enter:

• Quote requests: your name, company (optional), email address, phone number, the service you need, preferred pickup date, pickup and delivery locations, number of packages, approximate weight and a description of what you are sending.
• Franchise applications: your name, current occupation, email address, phone number, preferred city, state and PIN code, investment range, business experience and any additional information you share.

We also receive the information you share when you email or call us.

Tracking numbers. When you use the tracking form, the tracking number you enter is used to look up your shipment.

Technical information. Like most websites, our hosting provider automatically processes basic technical data such as your IP address and browser type to deliver the Website and keep it secure. The Website itself does not use analytics or advertising cookies.

3. How we use your information

We use your information only to:

• respond to your quote request, franchise application or enquiry;
• provide the services you ask for, including showing the status of your shipment;
• keep the Website secure and working properly; and
• comply with our legal obligations.

We do not use your details for marketing, and we do not sell or rent your personal information to anyone.

4. Who we share it with

We share information only with service providers that help us run the Website, and only as needed for the purposes above:

• Cloudflare hosts the Website and delivers form submissions to our team by email.
• Our tracking partner receives the tracking number you enter so that your shipment status can be shown.
• Google provides the fonts used on the Website and the map on our Contact page. When these load, Google may receive your IP address and may set its own cookies, as described in Google's privacy policy.

We may also disclose information where required by law or by a lawful request from a government authority.

5. How long we keep it

We keep your information only for as long as we need it to handle your enquiry or our ongoing business relationship with you, or as required by law. After that, we delete it.

6. How we protect it

The Website is served over a secure, encrypted (HTTPS) connection, and we take reasonable measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission or storage over the internet is completely secure.

7. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

• tell you what personal information we hold about you;
• correct or update inaccurate information;
• delete your information; or
• withdraw any consent you have given.

To make a request, contact our Grievance Officer using the details below.

8. Children

The Website is not intended for children under 18. Please do not submit personal information through the Website if you are under 18.

9. Other websites

The Website contains links to other websites, such as Google Maps. We are not responsible for the content or privacy practices of those websites.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Grievance Officer

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Grievance Officer, First Fly Logistics
15/8/1, 12th A Cross Rd, Sampangiram Nagar, Bengaluru – 560027, Karnataka, India
Email: info@firstflylogistics.com
Phone: +91 80 4132 1555

We will respond within the timelines required by applicable law.

12. Governing law

This Privacy Policy is governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any disputes arising from it.